For as long as you wear it
The Care Promise
Every SENMOMO piece can come home to the studio. For a re-string. For a re-size. For a photograph. For as long as the piece is in your life, the studio is here.
Every SENMOMO piece can come home to the studio. For a re-string. For a re-size. For a photograph. For as long as the piece is in your life, the studio is here.
Hand-knotted silk thread softens and loosens after 12–24 months of regular wear. Send your piece home and we'll re-string it on fresh silk — same pattern, same number, same piece.
Free, always.
Wrist sizes change. Pregnancy, illness, time. If your piece no longer fits comfortably, send it home — we'll restring it to your new size with the same stones.
Free, always.
Want a new photograph of your piece, years on? Send it home for a fresh studio portrait — added to your archive entry, sent back to you. We do this when wearers ask.
Free, always.
A SENMOMO bracelet is not a fragile object. The stones are real, hand-knotted on silk thread, finished with a 925 silver clasp. You can wear it daily. You should wear it daily, if you want — the small wear of skin against stone is part of what makes a piece feel like yours.
Wear it in the shower if you don't mind silk thread aging slightly faster. Wear it to sleep if it doesn't bother you. Wear it to the gym, to the garden, to the kitchen. None of those will harm the piece in any way you can't bring home for service.
The only thing I gently recommend against: chlorinated pools and hot tubs for extended periods. Chlorine over time can dull the polish on some stones. If you swim regularly, take the bracelet off, but for a single afternoon at the beach — go.
— mo ✍
Most SENMOMO pieces don't need cleaning beyond what daily wear does naturally. The body's oils maintain a quiet polish on most stones. The silver clasp picks up a soft patina over years; this is the metal aging the way it's supposed to.
If you want to clean your piece, the answer is the simplest one: a soft cloth (cotton, linen, microfiber) with cool water. No soap. No jewelry cleaner. No ultrasonic device. Pat dry. Let it rest on a clean surface for an hour.
Don't use commercial silver polish on the clasp — it strips the engraved studio mark over time. If the clasp tarnishes more than you'd like, send the piece home and we'll polish it properly with stone-safe technique.
For pearls and mother of pearl: avoid all chemicals, including perfume and hair spray. Put your pearls on last, take them off first.
Email hello@senmomo.studio with your piece number and what you'd like done. We'll send you a return label and instructions.
Use the prepaid label. Pop the piece into its original SENMOMO box if you have it (most wearers do). International shipping takes 7–10 days.
3–5 days in the studio. We re-string, re-size, or re-photograph as you've asked. mo touches every piece that comes home. Your archive entry updates with the date.
Photographed again before it ships, so you see how it looks now. International shipping returns. Total turnaround: 3–4 weeks door-to-door.
Most jewelry brands sell a piece, take the money, and consider the transaction complete. The bracelet you bought is your responsibility from the moment it arrives. If it breaks, you fix it. If it doesn't fit, you stop wearing it. If you forget what stones are in it, you forget.
SENMOMO works differently because we sell something different. The bracelet you bought is yours forever — that's the transaction. But the studio also stays — that's the rest of it. The piece is the material thing. The relationship is the work.
Every wearer who sends a piece home gets it back better than they sent it. That's the promise. It's free because charging for it would be charging for the relationship, and the relationship is what we made the bracelet for.
— mo ✍
Write to mo with your piece number and what you'd like done. We'll send the rest.