Every SENMOMO piece can come home to the studio. Sometimes the work is to keep the piece feeling like itself — invisible restoration. Sometimes the work is to help the piece bear a year that changed the wearer — visible restoration. Both are part of the promise. For as long as the piece is in your life, the studio is here.
Hand-knotted silk thread softens and loosens after 12–24 months of regular wear. Send your piece home and we'll re-string it on fresh silk — same pattern, same number, same piece.
Free, always.
Wrist sizes change. Pregnancy, illness, time. If your piece no longer fits comfortably, send it home — we'll restring it to your new size with the same stones.
Free, always.
Want a new photograph of your piece, years on? Send it home for a fresh studio portrait — added to your archive entry, sent back to you. We do this when wearers ask.
Free, always.
The first kind — continuity
For nine years the studio described after-care as one kind of work: keeping a piece feeling like itself. That was nearly always what wearers asked for. In late 2032 a wearer asked for the opposite — for the piece to bear, visibly, a year that had changed her — and we did that work, and then sat with it. We have since updated this page to name the second category.
Visible restoration is when a wearer asks the studio to register a change in her life on the surface of the piece. A new bead added for a loss, a birth, a leaving, or any threshold she wants the piece to hold. The change does not blend in. The wearer sees it first, every morning. That is the point.
The work is different from a re-string. It is slow on purpose. We will write you back with four questions — where on the piece, what form the change takes, single or distributed, what stone or material — and we will offer, by default, a six-month wait before doing the work. The wait is not a barrier; it is the studio's respect for the gravity of permanent change. Most wearers who ask for this have already waited a long time before writing to us. If you have, say so, and we will honor it.
The case that named this category is in the journal: "The piece that should look changed." (mo, December 2032).
— mo ✍
If you have come into possession of a SENMOMO piece that was originally made for someone else — usually a relative who has died — the studio will care for it as your piece, ready for your wrist, without erasing the wearer it was made for. There is a name for this work: inheriting work.
What we will do: restring the piece to your wrist size, in the same color silk we used the year it was made (we keep a dated archive), with the original beads in their original order. The clasp is the original clasp, cleaned. Your name and the date are added as a new line on the piece's paper card in the studio's wooden drawer; the original wearer stays on the line above. You receive the old silk in a small envelope — it belonged to two wearers now.
What we will not do, unless you specifically ask: add a bead, change the order, change a stone. You do not have to decide anything about that today. The piece can be itself for a while before you make it yours. If you later want to add a mark of your own, write to mo — the six-month wait for visible change applies here too.
The case that named this category is in the journal: "The piece that came back without its wearer." (Wei, September 2033).
— mo & Wei ✍
A SENMOMO bracelet is not a fragile object. The stones are real, hand-knotted on silk thread, finished with a 925 silver clasp. You can wear it daily. You should wear it daily, if you want — the small wear of skin against stone is part of what makes a piece feel like yours.
Wear it in the shower if you don't mind silk thread aging slightly faster. Wear it to sleep if it doesn't bother you. Wear it to the gym, to the garden, to the kitchen. None of those will harm the piece in any way you can't bring home for service.
The only thing I gently recommend against: chlorinated pools and hot tubs for extended periods. Chlorine over time can dull the polish on some stones. If you swim regularly, take the bracelet off, but for a single afternoon at the beach — go.
— mo ✍
Most SENMOMO pieces don't need cleaning beyond what daily wear does naturally. The body's oils maintain a quiet polish on most stones. The silver clasp picks up a soft patina over years; this is the metal aging the way it's supposed to.
If you want to clean your piece, the answer is the simplest one: a soft cloth (cotton, linen, microfiber) with cool water. No soap. No jewelry cleaner. No ultrasonic device. Pat dry. Let it rest on a clean surface for an hour.
Don't use commercial silver polish on the clasp — it strips the engraved studio mark over time. If the clasp tarnishes more than you'd like, send the piece home and we'll polish it properly with stone-safe technique.
For pearls and mother of pearl: avoid all chemicals, including perfume and hair spray. Put your pearls on last, take them off first.
Email hello@senmomo.studio with your piece number and what you'd like done. We'll send you a return label and instructions.
Use the prepaid label. Pop the piece into its original SENMOMO box if you have it (most wearers do). International shipping takes 7–10 days.
3–5 days in the studio. We re-string, re-size, or re-photograph as you've asked. mo touches every piece that comes home. Your archive entry updates with the date.
Photographed again before it ships, so you see how it looks now. International shipping returns. Total turnaround: 3–4 weeks door-to-door.
Most jewelry brands sell a piece, take the money, and consider the transaction complete. The bracelet you bought is your responsibility from the moment it arrives. If it breaks, you fix it. If it doesn't fit, you stop wearing it. If you forget what stones are in it, you forget.
SENMOMO works differently because we sell something different. The bracelet you bought is yours forever — that's the transaction. But the studio also stays — that's the rest of it. The piece is the material thing. The relationship is the work.
Every wearer who sends a piece home gets it back the way the piece needs to be — sometimes that means feeling like itself again, sometimes that means visibly holding the year that changed you. The studio's job is to be honest about which the wearer is asking for, and to do that work well. It's free either way. Charging for it would be charging for the relationship, and the relationship is what we made the bracelet for.
— mo ✍
Write to mo with your piece number and what you'd like done. We'll send the rest.